Carelink+ Guide – Client Progress Notes Reporting
How to generate a report of client’s progress notes in…
Carelink+ is Endeavour Foundation’s client management system for information on people we support, centralised rostering and weekly billing to NDIA.
The CarelinkGO app is designed to utilise Carelink+ through a mobile device. The app provides roster and shift information to support workers directly on a mobile device.
If you need access to Carelink+ or CarelinkGO please log a request through the #TeamPossible Support Hub
Entering Data
How you enter data is important to ensure consistency across the organisation. Everyone must ensure information in Carelink+ is up-to-date and accurate.
Information such as team / reporting structure, staff personal details and availability should always be updated in PeopleSoft, which is automatically pushed into Carelink+ for effective rostering.
Additional information on people we support or frontline staff is also helpful as it ensures the rostering team can match the right Support Worker to the person we support.
Roster Warning Notifications
The roster warning process provides support and governance when rostering support workers into shifts. Resources have been developed for Rostering and Billing Officers explaining the actions to take when a roster warning notification appears:
Troubleshooting Issues
Licenses: We only have a certain number of concurrent licenses for users to access Carelink+ at the same time. If you’re not using the system, please remember to log off.
Access issues: Systems rely on our technology infrastructure and bandwidth which can make access slow. If you have system issues, please log these with #TeamPossible Support Hub to ensure we have a record and visibility of the challenges you are facing with Carelink+ and technology.
CarelinkGO on Your Device
Support workers using CarelinkGO on a mobile device will have:
- Easier access to rosters.
- A simple way to apply for vacant shifts.
- The ability to complete progress notes on the go.
Sync the CarelinkGO app regularly to see the most up to date roster and to save and share progress notes with your team. Make sure you switch on app notifications to get the latest roster updates too!
You can download all our CarelinkGO guides in the resource section below.
More Information
Answers to your questions about Carelink+ will be provided by Technology, Rostering or Billing depending on what you need.
| Issue | Contact |
|---|---|
| Systems access, issues, small changes and obtaining data reports | #TeamPossible Support Hub |
| View rosters, add preference information, backfill instructions and notes. | [email protected] |
| View funding details, yellow flag process, and general billing. | [email protected] |
Resources
View all 
Carelink+ Guide – Linking a Facility Note to a Client Profile
Linking a Facility note to a Client’s profile in CarelinkPlus
Carelink+ Guide – Preferences
User Guide to Carelink preferences
Carelink+ Guide – Roster Warnings FAQs
Carelink+ Guide – Roster Warnings for Billing Team
Carelink+ Guide – Roster Warnings for Rostering Team
CarelinkGO – Press SYNC Poster
CarelinkGO FAQs – Rostering Team
CarelinkGO FAQs – Support Workers
FAQs for Support Workers
CarelinkGO Quick Guide – Support Workers
Quick Guide for Support Workers
CarelinkGO Rostering and Tech Help for Support Workers
Rostering and Tech Help for Support Workers
CarelinkGO User Guide – Request Access for New Starters
CarelinkGO User Guide – Rostering Officers
User Guide for Rostering Officers
CarelinkGO User Guide – Support Workers
User Guide for Support Workers
CarelinkGO User Guide – Android Notifications
User Guide – How to turn on app notifications for…
CarelinkGO User Guide – iPhone Notifications
User Guide – How to turn on app notifications for…