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Our aim is to connect the right people, into the right services as quickly as possible. We want to help people enquiring about our services to imagine what is possible and to identify the best way we can support them to achieve their goals.
This client onboarding process is for Home and Community enquiries, and can be completed by the Intake and Assessment team. Or, if a relationship exists locally, by the local service delivery team. Any enquiries for the Work division are managed by People and Wellbeing and reflect a typical recruitment experience.
Intake and Assessment team
The Intake and Assessment team work with new customers who come to Endeavour Foundation looking for Home and Community services to help them identify and find the supports they need.
The Intake and Assessment team work in the Home and Community division to:
- Receive all new enquiries for Home and Community, and provide information on all Endeavour Foundation services
- Organise tours of homes and L&Ls when there are vacancies.
- Organise meetings for in-home support, community access and private rental services.
- Organise all paperwork required to progress the client journey
- Connect relevant teams to help assist a potential client to choose Endeavour Foundation as their provider of choice
- Maintain our database of enquiries and outcomes.
NDIS Coordinators
The NDIS team is a single point of contact for Endeavour Foundation clients for all their funding and service planning needs. Our NDIS Coordinators partner with clients from onboarding through to the annual renewal service. They provide assistance and advice on how to access funding or apply for a change of circumstances to the NDIS. The NDIS team has the following key interactions with clients:
- Initial onboarding, arranging quotes and paperwork including Service Agreement and POS/ROC, and setting clients up in CareLink
- Follow up check in, two weeks after commencement.
- Monitor plan drawdown and identify clients at risk of running out of funds.
- Plan renewal three months prior to expire, exploring current needs and supports required for the next plan.
Engagement Coordinators
Our Engagement Coordinators support local teams and growth to fill vacancies across Home and Community. One of the ways that they do this is through capturing data that comes from enquiries to identify trends in demand for services, which assists Endeavour Foundation to make informed business decisions. The Engagement Coordinators run the regular growth meetings providing updates on enquiries in the pipeline and initiate discussions on strategies to generate local enquiries.
Engagement Coordinators work with various teams, including Property and Asset and Marketing, to ensure our services are marketed and vacancies filled.
To contact the Vacancy Management team email [email protected]
