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ICT Operations manages operations related to the development, maintenance and support of IT systems. Our #TeamPossible Support Hub is your first port of call for IT support, where you can request access or hardware, use the self-help articles for common problems, or report IT security issues.
You can also contact the ICT Service Desk on 1300 742 212. Operating hours are 7am to 6pm (AEST) weekdays. Limited after hours support is also provided for urgent issues only.
Service Desk
Our Service Desk are the first level responders for tickets lodged in #TeamPossible Support Hub and incoming calls, consisting of Tier 1 and Tier 2 technicians. The team triage IT issues, point users to self-help articles, troubleshoot, provide on-site support, provide hardware and access support and escalate tickets to other teams.
Applications
The Applications team provides access and troubleshooting of Tier 1 applications including RiskMan, Carelink+, CarelinkGo, DocuSign, Dynamics AX, Evolution, Salesforce and SharePoint. The team also manages our database, application and web servers. The team are often part of project work for upgrades of the listed applications.
Service Management
Service Management ensure IT best practices are implemented focusing on accuracy, restoration of services and efficiency. Tier 3 technicians work to resolve complex incidents, managing ServiceNow, change requests and the Change Advisory Board, knowledge management, asset management, problem management, and major incident management processes.
Business Partners
Your ICT Business Partners are your first port-of-call when introducing a new capability or making a major change to an existing service powered by ICT. Partners will work with you to understand processes, pain points and requirements, and will engage with tech experts to help your project.
If you have an idea for a business improvement, reach out to your Business Partner or email [email protected].
