Employee Assistance Program (EAP)

Our goal is for everyone to feel and be safe at work by providing support to ensure a secure work environment. Converge International are here to provide you and your immediate family with counselling services to support your mental and emotional wellbeing.

Take a look at what support is available to you and how to engage with a counsellor. For more information on our EAP services, check out the resources section below.

About Converge International

Converge International are the world’s largest provider and specialist in counselling and support for people with disability. They offer a wide range of resources and support to help you manage work-life stresses, mental health, and personal challenges. Their experience in counselling services and their strong capability for working with people with disability aligns with our commitment to providing a safe environment for all employees and their immediate family.

Get in Touch

If you would like to speak to a qualified, experienced counsellor for a confidential session, you can contact them via:

Phone: 1300 OUR EAP (1300 687 327)
Video Conference: Booked via the Converge International website
Live Chat: Via the Converge International homepage.
Face to Face: Attend any one of the Converge International locations around Australia.
Converge App: Engage with your counsellor via the Converge International smartphone app. When using the app, use the code ENFOEAP to book an appointment.
Converge Website: When visiting the website:
- Click on Partner Log In
- Name – converge
- Password – eap

Support Offered

Support is provided from Monday to Friday, 9:00am to 7:00pm (AEST) with crisis support, bookings and enquiry services available 24/7. You can access our EAP service for up to four sessions for a range of reasons, including:

Confidential Counseling: Professional and confidential support for personal or work-related issues.
Financial Advice: Assistance with budgeting, debt management, and financial planning.
Legal Assistance: Access to legal resources and consultations.
Health and Wellness: Programs and resources to support your physical and mental well-being.
Work-Life Balance: Strategies and support to help you manage your work and personal life effectively.

FAQs

What is our Employee Assistance Program (EAP)?

The Employee Assistance Program (EAP) is a professional counselling service that offers confidential, short-term support for a variety of work-related and personal problems that may be affecting you at work or at home.

Who can use our EAP services?

All Endeavour Foundation, Community Solutions and BRACE employees and their immediate family members can access the EAP program.

How do I access services?

There are several ways you can connect with a Converge International counsellor:

Call 1300 687 327 to book a telephone consultation, video conference or face-to-face chat.

Visit www.convergeinternational.com.au for a Live Chat.

Download the Converge International smartphone app and click on the appointment icon.

Remember to use the code ENFOEAP to book an appointment online or download the Converge International app.

When can I call to arrange an EAP session?

Converge International runs services from 9:00am to 7:00pm AEST Monday to Friday. Some services are available 24 hours a day, 7 days a week including crisis support, enquiries and booking requests.

Who will be providing counselling services?

Converge International are Australia’s longest continuing EAP provider, and care for over two million Australians. They employ a multi-disciplinary team, with psychologists, social workers, specialist counsellors, mental health specialists, career coaches, certified mediators, nutrition coaches and financial coaches providing support. This means you will have access to a diverse range of professionals who can support your needs.

Who can make referrals for counselling services?

Referrals can be made by the individual employee, an immediate family member or a manager. All self-referrals are completely confidential.

Who pays for the counselling service?

The EAP is free to use for up to four sessions. The cost of the EAP service is paid by Endeavour Foundation.

How many sessions can I access?

There is a limit of four sessions per stream (excluding Legal Assist).

Is counselling only available for work-related issues?

No. EAP counselling can be used for any personal or work-related issues or concerns.

What information is sent back to my employer?

Converge International is committed to respecting and protecting your privacy. The only information shared with your workplace is aggregated, de-identified data which cannot be used to identify any individual’s information. No personal information is sent to your employer.

Why do our EAP services sit with Workplace Health and Safety?

Our Workplace Health and Safety team are committed to creating a physically and mentally safe work environment for everyone, where you are safe to do your best work. This change helps align our efforts of providing a mentally and physically safe environment for all Endeavour Foundation and Community Solutions Group employees.