Sometimes the unexpected happens and you need to know quickly how to get things under control. Here you will find important information for those emergencies and unexpected events. If we are missing any information, please let us know.
We understand that unexpected events and emergencies can happen at any time. Our priority is always the health and safety of our people. To ensure that you are supported when the unexpected happens, this page provides all the essential information you need to respond.
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As we prepare for Cyclone Alfred in South-East Queensland, we are focused on the safety and wellbeing of all of our employees and the people we support in the region.
As we provide a critical service, we will work together to ensure we are all safe and the people we support are safe.
Working from home – ICT
If you are in a role where you are able to work from home, please:
For details on ICT support, please read the work from home ICT preparation fact sheet
North Queensland floods 2025 and leave applications
Natural Disaster leave
Employees located in areas of North Queensland declared a natural disaster due to the floods in January – February 2025 are eligible to apply for a maximum of five days Natural Disaster leave during the week of Sunday 2 February and Sunday 9 February 2025 through Peoplesoft in one or more of the following circumstances:
• Where an employee was rostered to work at a site that was closed due to the event and they were not deployed to work at another site.
• Where the safety of the employee of their family would be threatened if they were to continue to attempt to attend work by their usual means of transport and/or
• Where the employee is required to remain at home to have temporary repairs effected, restore belongings or clean up.
Personal or Carers leave
Employees can apply for personal or carers leave during the week of Sunday 2 February and Sunday 9 February 2025 if needed to stay home to care for dependents who had their usual care arrangements cancelled as a result of the North Queensland floods. The leave application in Peoplesoft would need to have evidence of the cancellation or closure attached.
Community Solutions Apprentices and Trainees
Apprentices and Trainees whose host employer or block training provider were impacted by the North Queensland floods will have leave applications reviewed on a case by case basis.
⭐⭐ During the holiday season, call the National Contact Centre on 1800 112 112 and they will be able to direct your call ⭐⭐
The information below provides key contact details and personnel availability for escalation of emergency matters during the holiday period.
Holiday closure information for families is available via our Endeavour Foundation website. click here.
No new information or updates.
No new information or updates.
No new information or updates.
In the event of an emergency, we rely on our Emergency Response Team (ERT) to keep us updated. Often events can be dealt with on a local level, but some responses require a more coordinated response. This is decided by the ERT.
We will communicate important information to families, people we support and employees we support as required.
🏠 Clean gutters and downpipes.
🪟 Repair any loose fittings and broken seals around windows.
🌳 Trim trees and branches (be careful of powerlines).
📦 Secure large, loose items around your home.
📄 Check your insurance is up to date and provides suitable coverage.
⚡ Make sure you know where and how to turn off the main supply for water, power, and gas.
🔧 If renting, let your property manager know about maintenance issues now.
👩🏻🦰 Don’t forget to check on neighbours and family to see if they need a hand.
Get Ready Queensland!
Get Ready Queensland is managed by the Queensland Government and have some great information on their website and have also been updating their Facebook page on a regular basis.
🏠 Sandbags – where to find them and how to use them.
🆘 Emergency kit – what to pack in your emergency kit
🌀 Keep updated with the latest cyclone information.
City Council Finder
You can find helpful information from your City / Regional Council in an emergency event. Information such as:
🚦 traffic information
🚌 public transport options
💻 website information
You can find your local council updates by using this finder.
⭐⭐ For life threatening emergencies, always call 000 for Police, Fire and Ambulance ⭐⭐
If family members are looking for someone to speak to, they can reach out to their site leader in the first instance. If this is not possible, they can call the National Contact Centre (NCC) 1800 112 112 and they will be able to help.
2024/25 Christmas Leave / Tropical Cyclone Emergency Response Plan
This plan provides clear guidelines for managing major events and incidents (‘event’) during the Christmas and New Year leave period. The document is provided to ensure that all staff are prepared to respond effectively by:
Converge our employee assistance program (EAP) is available to you at anytime , especially during high-stress periods. Below is the contact information for Converge:
#TeamPossible Support Hub: the place to raise a ticket if you need P and W, Rostering or ICT support.
Document Management System (DMS): if you need current policy and procedure forms and documents.
Riskman: if you need to track and log risk assessments and incidents.
