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What We Do
Our Banking Services Team is responsible for managing Endeavour Foundation (EF) and Community Solutions Group (CSG) bank accounts and reconciliations. We also process some payments going out of the bank accounts such as bank and merchant fees.
Bank reconciliations are completed daily ensuring all payments have been processed to the correct account and our financial system matches what has come in and gone out of our bank accounts. Our Banking Services Team is responsible for:
- Coding remittance advice for quick searches for payment processing and auditing requirements.
- Processing and allocating payments received into DAX.
- Branch receipting (cash and EFTPOS payments from our Business Solution sites).
- Responding to internal and external queries.
- Unallocated payment reporting.
- Bank reconciliation.
Contact Information
| Department | Enquiries | |
|---|---|---|
| Accounts (Processing) | [email protected] | Banking services, lotteries, grants, insurance and clerical payments |
| Accounts (Receivable) | [email protected] | Customer charges, debtor or cash sales, receipting, missing payments and remittance advice |
| Accounts (Receivable – BRACE) | [email protected] | BRACE enquiries |
| Accounts (Receivable – CSG) | [email protected] | Community Solutions enquiries |
FAQs
What do I do if my department is due to receive a payment or refund?
Please email [email protected] and include:
- who is making the payment
- payment amount
- full general ledger or project coding, and
- any remittance advice you may have received.
We will let you know when the payment is received.
What do I tell a customer with a missing payment on their statement?
Please email [email protected] with the payment date and amount and which account the payment is for. We will search our records and see if we can locate it for you. We will let you know the next step.
What do I do if I need a new EFTPOS machine?
Please email [email protected] and we will walk you through the process.
What do I do if I need a new deposit / receipt book?
Please email [email protected] with your name, site and the address you would like the book sent to.
What general ledger code do I use?
Please email [email protected] for assistance, we will direct you to the accountant for the area your payment is in.
What do I do if my EFTPOS machine is not working?
Call NAB Transact on 1300 369 852 for troubleshooting. If they ask for an Authorising Officer to organise a new terminal, please email [email protected].
