The Asset Management Team are here to support you with all things related to the Built Environment and Fleet.
Regional Asset Managers
The Regional Asset Managers are responsible for all property related issues, including property condition, compliance checks and asset planning via our preferred contractors for:
- 24 x 7 emergency call centre for works that require immediate attention.
- Corrective maintenance to repair assets that are not functioning or about to fail.
- Plant and equipment for scheduled maintenance and repairs on all production equipment on work sites.
- Fire equipment maintenance for scheduled maintenance and repairs on all fire equipment.
- Preventative visits to each site on a quarterly basis to undertake maintenance checks.
- Landscaping and yard maintenance visits to undertake landscaping activities.
Asset Management have national contracts in place for services including fire maintenance, pest control, security services, cleaning and waste management, and facilities maintenance.
Emergencies or Issues
For non-life threatening property emergencies, call (02) 4220 2061 or 1300 041 222. You will be directly connected to the 24×7 emergency call centre.
For any life threatening emergencies, call 000
Logging Asset or Maintenance Issues
For all asset or maintenance issues, please enter a work request on MEX. MEX is an organisation-wide Asset Management System that manages:
- All work requests.
- All building condition and compliance checks.
- The asset register.
Fire Services – Chubb Fire & Security is our new provider
From 1 May 2025, Chubb is now responsible for all Fire Services scheduled and corrective fire maintenance, including vehicle fire extinguishers where needed.
During the first six months of the contract, they’ll also complete a full audit of fire equipment across all sites.
✅ What’s staying the same?
- No change to how you report issues.
- You might notice different fire technicians on site.
- Please continue to report fire-related issues via MEX, and for urgent (P1/P2) jobs, use the Asset Management Team/CBC Help Desk.
Scheduled Visits
Prior to any scheduled visit, the CBC will confirm the time, date and name of the CBC contractor visiting the site. The contractor and team member will complete the Impact Assessment form together.
All CBC personnel are identifiable and must have this Safety Induction Card on them.
FAQs
How can I log into MEX?
Click here and refer to the MEX user guide under resources
Who can I contact if I am having trouble using the MEX portal?
Please contact Asset Management at [email protected].
When do I use MEX vs Riskman?
All property asset related issues are actioned via MEX, however any risk related issues must still be entered into Riskman, e.g.:
- If there is a fall due to loose carpet.
- If someone hits their head on a low hanging branch.
- If someone experiences a shock from an electrical item.
Who should I contact about assets at my site?
Please contact your regional Asset Manager.
What is an asset register?
The MEX asset register is a list of property assets at each site such as the building, kitchen, oven, fridge, and dishwasher.
Why do you need to collect information about each asset?
Asset information (such as type, serial number, condition, age) is entered into MEX to enable us to estimate when the asset will need to be replaced or refurbished.