Chloe and Pepper: A friendship powered by innovation
When Chloe Haidenhofer first met Pepper, a humanoid robot designed for social connection, something clicked. It was 2021, and Chloe was participating in one of QUT’s early projects exploring how robots could support people with intellectual disability. Amidst the sleek technology and bustling researchers, Pepper stood out – not just for its expressive eyes and cheerful voice, but for something deeper.
This robot actually listens to me and reacts to me – it felt like it saw me.
That moment wasn’t just memorable – it was foundational. Today, Chloe is no longer just a participant in this journey. She’s a co-researcher, advocate, and pioneer in one of Australia’s most inclusive explorations of assistive technology.
Beyond the Wow Factor
Pepper may resemble something out of a sci-fi film, but its role is rooted in everyday life. With facial recognition, speech capability and a touchscreen interface, Pepper has real potential to support independence and connection – not just entertain.
At QUT, and through our partnership, we’re exploring how Pepper can enhance life for people with intellectual disability. It might prompt someone through their morning routine, ease anxiety with calm conversation, or offer support in social situations where confidence wavers.
Click here to hear a voice message from Pepper!
Chris Beaumont, Service Design and Implementation Partner, says Pepper is more than a novelty – it’s a meaningful tool with growing potential:
For people with intellectual disability, social robots like Pepper can help break down barriers – They support autonomy, prompt interactions, and can even be customised to suit different personalities and needs. It’s a major step forward.
Why Chloe?
Chloe’s no stranger to advocacy. She’s been with our Alexandra Hills L&L hub for six years and, since 2023, has worked in both Finance and Communications. Her passion for tech and her lived experience made her the perfect voice to guide this project alongside QUT.
Diagnosed with KBG syndrome at 20, Chloe has faced challenges many can’t imagine but her strength and perspective shine through.
When doctors told her she couldn’t have children due to genetic risks, Chloe was devastated but she’s always found comfort in connection. She shared a moment that speaks to her connection with Pepper on a personal level…
My teddy bear Leo is like my child and now Pepper feels like family too.
Chloe’s story reminds us that inclusion isn’t about ticking boxes – it’s about creating real, human (and sometimes robotic) connection.
From research subject to co-author
Recently, Chloe and Chris joined ABC Brisbane’s 612 Breakfast program to talk about her journey – from participant to co-author of a groundbreaking research paper.
The paper, From research participant to co-researcher: Chloe’s story on co-designing inclusive technologies with people with intellectual disability, is believed to be among the first led by a person with intellectual disability.
With support from QUT’s Associate Professor Laurianne Sitbon and Dr Jessica Korte, Chloe helped design interview questions, gather insights and shape the findings from real people engaging with Pepper. Her goal was simple but powerful:
It’s about making sure our voices are heard, not just studied – I helped with the questions, interviewed people, and shared what makes Pepper special.
What’s next for Pepper?
This collaboration between QUT and us is about more than testing gadgets – it’s about placing people at the heart of innovation. As Chris puts it:
This isn’t about robots replacing human support. It’s about giving people another way to feel seen, to interact and to explore the world with confidence.
In the months ahead, Pepper will be trialled in real-world environments – from L&L hubs to workplaces and homes. Chloe will continue helping to guide Pepper’s evolution – making sure it doesn’t just work, but truly connects.
This isn’t just a story about technology. It’s Chloe’s story – and Pepper? Pepper is part of it. Not as a replacement, but as a companion helping Chloe lead the way toward a more inclusive and connected future.
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