Big news: ICT will soon be launching a brand-new AI chatbot in Microsoft Teams, which will be like your 24/7 digital ICT helper. It will do lots of handy things like help you reset a password, check a ticket and troubleshoot a glitch. And if it can’t solve your issue, it will connect you to a real life ICT Helpdesk team member during work hours (yes, humans are still involved).
Big news: ICT will soon be launching a brand-new AI chatbot in Microsoft Teams, which will be like your 24/7 digital ICT helper. It will do lots of handy things like help you reset a password, check a ticket and troubleshoot a glitch. And if it can’t solve your issue, it will connect you to a real life ICT Helpdesk team member during work hours (yes, humans are still involved).
But first… we need a name
Left to our own devices, we would probably name it something like “Virtual Help Interface 2.0”. We can’t let that happen! This is where you come in.
📅 Submit your idea by Monday 31 March
Submit your ideas now (before we call it something like “AutoSupport.exe.”).
We need a name that’s fun, clever, and maybe even a little techy. If your site wants to get people we support involved, we’d love that too! Gather ideas as a team and submit your best ones.
The winning name will be chosen by Head of ICT, Garry Grill, in April, and the person (or team) behind it will get forever workplace bragging rights.
Stay tuned!
More updates coming soon, including training sessions and the big name reveal.
Frequently Asked Questions
What’s happening?
We’re rolling out a new AI chatbot in Microsoft Teams and need your help to name it!
How do I submit a name?
Easy, just fill out this form by Monday 31 March 2025.
Are there any rules?
Please don’t submit anything offensive, please. Other than that, get creative as you like.
When can I use the AI chatbot?
We are officially launching the newly named AI chatbot in early April. Stay tuned! We will communicate further information via email and the Your Weekly Update.
Will this replace the Helpdesk?
No, this is just another way to get help faster. If it can’t solve your issue, it will connect you to a real ICT Helpdesk team member.
Will there be training?
Yes. Webinars are coming soon, hosted by Service Management Lead, Mel Vanderkolk, and the ICT team. Watch this space!
Who do I contact if I have questions?
Your Business Relationship Partner (BRP), the IT Helpdesk at 1300 742 212, or by logging a ticket at the #TeamPossible Support Hub.
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