As of 4 July 2022, Community Solutions will be delivering the new Workforce Australia contract in partnership with CoAct. Community Solutions is a member of CoAct, a pioneering not-for-profit that helps people across Australia find meaningful employment.
The Workforce Australia model represents some of the most significant changes the employment industry has seen in 20 years. With a two-prong job seeker service, Workforce Australia includes a new digital platform where jobseekers and organisations can connect and manage their own employment needs, as well as accessing a network of providers to deliver personalised support for those with more complex needs.
The Workforce Australia contract generated over 130 new positions including a Centralised Care Team which will be based in Bokarina, a face-to-face servicing team and regional teams.
Workforce Australia will be delivered in three regions across the Sunshine Coast and Wide Bay area, Fitzroy, and Townsville, consisting of four new site locations, and upgrade of nine existing locations.
We are pleased to welcome all our new team members to Community Solutions. We look forward to helping people find meaningful employment and making possibilities a reality in these regions.
Frequently Asked Questions
Workforce Australia is the new employment service delivered by the Department of Education, Skills and Employment, replacing Jobactive.
The front door for government employment and skills services, Workforce Australia helps Australians to find and keep a job, change jobs or create their own job. It connects employers with jobseekers and has a refreshed network of providers to deliver tailored case management.
Workforce Australia launches on 4th July 2022, with the Jobactive service ending.
From July 4 Jobactive will be removed from market and replaced with Workforce Australia. Jobactive was the Australian Government’s employment service to help Australians into work and help employers find the right staff for their business. From 4 July 2022, Workforce Australia will be the new approach.
Fundamentally the contract objective remains the same – that is to partner with our customers to obtain sustainable employment. What has changed is how we do this. Our new service delivery model has specialist role families to support customers on their journey to employment.
The new service delivery model will be successful through these key highlights:
- Improved customer engagement and their experience with our service
- Investment in the customer’s skills, capabilities and abilities that represent value to them
- Strengthening and broadening of internal resources and supports
- Greater access to community support services
- Increased workforce capability
- Investment in technology to improve customer engagement and their experience with our service
- Improved connections to employers and communities across the network
This new contract has generated over 130 new roles with four new site locations, and upgrade of nine existing locations.
Sites |
Address |
|---|---|
Townsville |
|
| Kirwan (New) | 4/2 Kern Brothers Drive, QLD |
| West End (New) | 1/129 Ingham Road, West End, QLD |
Fitzroy |
|
| Yeppoon (Existing) | 6/18 Anzac Avenue, Yeppoon, QLD |
| Rockhampton (Existing) | 189 Musgrave Street, Rockhampton, QLD |
| Gladstone Central (Existing) | Auckland Street, Gladstone QLD |
| Mount Morgan (New) | To be advised |
| Agnes Waters (Existing) | 71 Springs Rd, Agnes Water QLD 4677 |
Sunshine Coast / Wide Bay |
|
| Nambour (Existing) | 107 Currie Street, Nambour, QLD |
| Coolum (New) | 1/21-37 Birtwill Street, Coolum, QLD |
| Caloundra (Existing) | 4/79 Bulcock Street, Caloundra, QLD |
| Maroochydore (Existing) | Suite 11/27 Evans Street, Maroochydore QLD |
| Maryborough (Existing) | 320 Kent Street, Maryborough, QLD |
| Hervey Bay (Existing) | Units 1,4,& 5, 10-12 Torquay Rd, Hervey Bay, QLD |
Centralised care team – based in Bokarina
Customer Care Consultants administer customer compliance and ensure we adhere to our contract.
They will be managed independently of sites and act as their own business unit, accountable to sites.
Approximately one-third of our workforce will sit within this team and be responsible for caseload contact schedules, activity management, and compliance administration.
The Customer Care Consultants will be working closely with the mentors and customer facing roles as an admin support function.
Onsite customer capacity building
Customer capacity building is the main focus of onsite staff. Depending on each individual customer’s circumstances, that may include:
- workshops with Vocational Trainers equipping them with personal marketing tools such as resume or cover letters
- developing their personal or professional skills through capacity building workshops with Mentors
- increasing their job search intensity and focus through job club sessions with Recruitment Specialists.
Each jobseeker will be offered a combination of internal and external engagement — all built around addressing barriers but more importantly, building on strengths that will move customers into employment quickly.
Regional teams
Regional Recruitment Specialists will support local employer engagement and help source and create work opportunities that align with the caseload. This may look like pre-employment programs, major employer recruitment drives, candidate pooling for industry peaks, or similar initiatives that support localised strategies.
Regional Activation Specialists are charged with supporting local teams in developing work like activities including NWEP, PaTH or work experience. They will work with community organisations to support the creation of these activities.
CoAct is a national network of locally embedded community organisations working together to create social and economic opportunities for all. They are a leader in providing specialist help for people with disability, illness or injury to find and maintain employment.
Community Solutions is a Service Partner of CoAct. Through this collaborative partnership model, CoAct serves as a network manager to share knowledge, provide leadership and consistent, quality services such as performance strategy, service approach and design, quality and assurance, account management, learning and development, claims management and more. Community Solutions are the experts on the ground, acting locally as the employment expert within that particular area.
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