Rostering Team

Rostering works with Home and Community leaders and teams to ensure working rosters are in place to maintain quality service, accurate billing, and safe care. All rosters are managed by the Rostering team, ensuring people we support receive safe and effective care.

Information such as team or reporting structures, employee personal details and availability should always be kept up to date PeopleSoft to ensure effective rostering. 

Rostering officers are organised into teams based on specific geographic areas. You will be connected to an officer familiar with your rostering requirements.

Hours of Operation

Rostering operates Monday to Friday from 6am – 6pm.

You can contact them on 1800 800 585 or via the #TeamPossible Support Hub.

After Hours and On-Call Service Times

After-hours service is available for rostering issues, no fills, backfills and no-shows. They are available:

• Everyday 6pm – 11pm

On-call support is available for urgent matters only, such as hospitalisation, emergency services, medication incidents and critical staff issues. They are available:

• Everyday 11pm – 6am

The team can be contacted on 1800 800 585 or via the #TeamPossible Support Hub.

All times are in Australian Eastern Standard Time (AEST)