What does it mean to be a leader?

Leaders understand the organisation, inspire people and are energized by good performance.

Being a leader at Endeavour Foundation is a big responsibility, but great rewards come with it.

• You’ll grow your professional capability, see your team members flourish and celebrate the people we support turn their dreams into reality

• You’ll create a culture where your team love to come to work. You empower them to bring their best every day, so together we achieve our goals.

What are the competencies of a great leader?

You focus your team on people we support.

You make good, timely decisions that move us forward.

You make good, timely decisions that move us forward.

You help people to achieve their career goals.

You hold yourself and others to commitments.

You stand up for what’s right, not what’s easy.

Our Leadership Framework

Every organisation has a unique leadership framework.  Here we outline ours and highlight the behaviours, roles and responsibilities of our leaders at each level.

Executive and Senior Leaders: Deliver the Strategy

Competencies

• Embeds need in business strategies and plans.
• Builds strategic relationships.
• Understands trends before they are obvious.
• Collaborates to develop the best product.
• Educates others about the marketplace.

• Makes good decisions even on limited information.
• Seeks input to make well-informed decisions.
• Skillfully separates opinions from facts.
• Respected by others for displaying good judgement.

• Articulates vision and goals clearly.
• Ensures teams know what we want to achieve.
• Inspires others.
• Builds passion for vision and goals.
• Understand what motivates team members.

• Identifies skills needed for strategic objectives.
• Ensures systems and processes are in place.
• Develops talent by moving people across roles.
• Ensures succession plans are in place.

• Holds everyone accountable to meet commitments.
• Sets clear goals for self and the business.
• Ensures everyone understands expectations.
• Demonstrates flexibility to change.
• Personal ownership is demonstrated.

• Tackles difficult issues with optimism.
• Shares sensitive messages in a motivating way.
• Sensitively lets people know where they stand.
• Volunteers to tackle and lead tough assignments.

Middle Leaders and Specialists: Improve the Service

Competencies

• Meets expectations and requirements of teams.
• Uses information for improvement.
• Acts with people in mind.
• Understands and describes other perspectives.
• Thinks laterally.
• Identifies breakthroughs for needs.

• Makes sound decisions on limited information.
• Relies on analysis, experience, and judgement.
• Considers all factors
• Uses decision making criteria and principle.
• Recognises when a quick solution will suffice.

• Blends people into teams when needed.
• Creates strong morale and spirit.
• Shares wins and successes.
• Fosters open dialogue.
• Lets people be responsible for their work.
• Defines success for the whole team.
• Creates a feeling of belonging in the team.

• Understands the skills needed to perform.
• Maintains appropriate systems and processes.
• Mentors others to accelerate development.
• Shares wins and successes.
• Understands what motivates teams.

• Communicates clear expectations.
• Encourages people to speak up.
• Holds others accountable for actions.
• Takes responsibility for making decisions.
• Leads by example.

• Tackles tough assignments
• Faces difficult issues and supports others.
• Provides direct and actionable feedback.
• Willing to champion an idea or position.

Frontline Leaders: Deliver the Service

Competencies

• Takes pride in delivering quality services.
• Seeks to expand own skills.
• Makes customers the focus of decisions.
• Follows through on enquiries or complaints.
• Monitors customer satisfaction.

• Develops collaborative relationships.

• Creates a feeling of belonging in the team.
• Communicates with impact

• Understands capabilities required to perform.
• Proactively looks for opportunities to develop.
• Shares experiences and knowledge to help.
• Defines success in terms of the whole team

• Takes responsibility for delivering own goals
• Accepts accountability for own actions
• Speaks up for what is best for the team
• Takes a proactive role in their own development

• Has courage to speak up
• Communicates with credibility and sincerity