Great leaders and aspiring leaders never stop learning or developing their skills. Here we outline the latest development and education opportunities available to you when you work with us.

Leadership Development Programs
If you are a middle leader and want to take part in one of leadership development programs click here to submit your expression of interest via Engage.
| Level | Content |
|---|---|
| Frontline Supervisors | Formalise skills with a Certificate III in Individual Support (Disability). |
| Frontline Leaders | Develop essential management skills to support teams, collaborate across divisions and manage change. |
| Middle Leaders | Manage people, performance, and improve collaboration to lead organisation-wide changes. |
| Senior Leadership | Foster self-awareness to develop leadership skills, enhance communication abilities and contribute to a high-performance culture. |
| Executive Leaders | Foster self-awareness to develop leadership skills, enhance communication abilities and contribute to a high-performance culture |

Leader Guides
Our Leader Guides have been developed to support leaders to work positively with their teams, improve productivity and manage difficult situations effectively. These guides are full of key information, examples, methods and quick tips for managing leadership situations effectively.
Employee Engagement Surveys and Pulses
| Guide | Description |
|---|---|
| How to Access your EES Report on CultureAmp | Accessing your report and understanding results. |
Feedback and Mediation
| Guide | Description |
|---|---|
| Courageous Conversations | Hold difficult conversations effectively. |
| Delivering Feedback | Deliver feedback that motivates and encourages. |
| Documenting Conversations | How to document team conversations. |
| Employee Responses to Feedback | How to provide effective employee feedback. |
| Facilitating Mediation | Bring your team together to resolve concerns. |
| Fact Finding | How to find facts and investigate effectively. |
| Managing a Grievance | Manage grievances effectively. |
Hiring and Interviewing
| Guide | Description |
|---|---|
| Behavioural Interview Questions | Example questions for interviewing candidates. |
| Worker Screening | A guide to completing a worker screening. |
| Volunteers | Managing volunteers and their responsibilities. |
| My Recruitment Plus | Recruitment requests in My Recruitment Plus |
| Fixed Term Contracts | A guide to managing fixed term contracts |
Performance Management
| Guide | Description |
|---|---|
| Improving Performance Plans (IPP) | When and how to use IPPs. |
| Managing Performance vs Conduct | Manage individual performance in your team. |
| Stand Downs | Know our stand down requirements and provisions. |
| Mental Health Awareness | How to manage your team’s mental health. |
Rostered Hours and Breaks
| Guide | Description |
|---|---|
| Contracted Hours and Roster Changes | How to conduct a roster consultation. |
| Meal Breaks Guide | A guide to employee breaks. |
Annual Remuneration Review
For staff on an Individual Employment Contract

| Guide | Description |
|---|---|
| 2024 Annual Remuneration Review Guidelines – Leaders | Leaders guide to understanding the annual remuneration process |
| 2024 User Guide – eCompensation | Full user guide – with instructions on how to complete the review |
| 2024 One pager – eCompensation | Shortened user guide – with instructions on how to complete the review |

Leader EDX Classes
We offer various Leader EDX classes to help you advance your skills and career with us.
Program One: Leader EDX Modules
This program offers information on various topics including:
- workplace bullying
- managing performance
- delivering feedback
- motivating your team
- fostering great relationships.
Program Two: Leader EDX Masterclass
The program offers a choice of short modules that focus on everyday business essentials and practical topics, delivered by relevant experts and supported by our Leader Guides.